星期一 [ 2010-1-11 9:52:55 | watches1013 ]   Numara Software Congratulates Customer Chip Ganass Numara FootPrints Fuels Technically Advanced Racing Team's Need for IT Support Speed Replica Soccer Jersey Jersey TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, congratulates long-time customer Chip Ganassi Racing with Felix Sabates (CGRFS) on its second straight win of the Rolex 24 at Daytona and wishes the organization good luck in this weekend's Daytona 500. Since 2004, CGRFS has utilized Numara Software's award-winning FootPrints service desk solution to automate and accelerate its IT help desk operations, enabling its agents to keep pace with the needs of the race teams out on the track. Numara Software is also an associate sponsor of the CGRFS race team. CGRFS has nearly 400 employees, and operates out of two state-of-the-art race shop facilities in Indiana and North Carolina, as well as its corporate office in Pittsburgh, Pennsylvania. With multiple teams racing in a variety of IndyCar, NASCAR and Grand American series around the country, it's imperative that the company's support staff is equipped to assist each team as quickly and effectively as possible. The company maintains its competitive advantage by employing the most advanced technologies within not only its race cars, pit crews and trailers, but also in its behind-the-scenes IT operations. Three years ago, CGRFS decided that in order to keep pace with its racing operations' growing technical support needs, it needed to replace its spreadsheet-based tracking system with a web-based IT service desk solution that could easily be accessed by teams around the country. After evaluating a number of solutions, the company chose to implement Numara FootPrints, citing its web-based design, multi-project capability, and ease-of-use as the key differentials in its decision. Since then, Numara FootPrints has enabled the company's help desk agents to centralize their IT support operations via the Internet, dramatically improving their ability to quickly resolve technical issues and keep up with the fast-paced demands of the racing world. "During a race our teams can't afford to lose a split-second, so it's vital that every piece of our organization, from our cars to our IT applications, consistently run at top speed," said Chip Ganassi, CGRFS team owner. "Numara FootPrints enables our IT guys to quickly and effectively resolve issues, allowing our team to run more efficiently overall." In order for pit crews and track personnel to communicate on-site, as well as with the corporate network via satellite, CGRFS utilizes a number of vehicle transporters equipped with state-of-the-art servers, tablet PCs and wireless hot spots. Numara FootPrints has enabled the company to deliver responsive technical support to and from these field locations, which plays a critical role in engineering, product development and customer service. "At Numara Software we understand that successful companies can't afford to lose time due to inefficient IT operations, and no organization better exemplifies this than Chip Ganassi Racing," said David Weiss, president and CEO, Numara Software. "We're excited to be part of CGRFS's support team, and are looking forward to cheering on Juan Pablo Montoya, Reed Sorenson and David Stremme at the Daytona 500." To learn more about Numara FootPrints please visit Numara Software's Web site: ] About Numara Software, Inc. Founded in 1991, Numara Software, Marc jacobs Bags Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gai Other articles: http://www.gxbls.cn/Blog/View/?195 http://www.faldw.cn/Blog/View/?485 浏览(224) | 回复(0) |
